xCAI
Human-sounding Arabic AI-powered Conversational IVR. Replace push-button menus and empower your customers to navigate through the IVR tree using only voice commands in natural Arabic.
Key Capabilities
Arabic Speech Recognition
Advanced AI-powered Arabic speech generation with natural dialect understanding.
Intent Recognition
Accurately identify customer intent from natural language commands in Arabic.
Personalized Self-Service
Dynamic IVR journeys that adapt to each caller with personalized greetings and routing.
On-Premise Deployment
Secure on-premise solution for organizations with strict data sovereignty requirements.
IVR-Specific Design
Purpose-built for contact center IVR scenarios with optimized response times.
Arabic Text-to-Speech
High-quality, human-sounding Arabic TTS for natural conversational experiences.
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xCAI
Human Sounding Arabic AI-Powered Conversational IVR
xCAI | Applying AI Automation To Improve IVR
A New Era of Conversational AI - IST’s xCAI differs from a traditional IVR in that it allows callers to interact with the menu in their own words, their own Arabic dialect, using voice commands in the way they prefer. This technology replaces push-button menus and empowers your customers to navigate through the IVR tree using only voice commands with artificial intelligence that understands human speech and routes calls accordingly—or even completes tasks without the need for a live agent.
Contact Us About xCAI
xCAI Is Designed For Your Industry
xCAI
The critical aspect of customer experience is particularly true in any industry, where customers in their day-to-day activities are far less concerned with the business efficiencies than enjoying a seamless and efficient experience with their service provider. With our background in working in the CX industry, where we have analysed the gap between the customer experience and the methods used by the providers, we have an inherent passion for customer service.
Moreover, having the development undertaken by the largest team of Arabic linguists along with speech and language engineers in the Middle East, we support Arabic as well as English. This embraces supporting colloquial language models covering Saudi Arabia, Egypt & other GCC accents, enriching the Arabs’ conversational IVR with experience and satisfaction.
Features
Accurately interprets currencies, formats, names, and numbers.
This allows customers to state their needs in their own words, including complex queries. Our software understands the meaning behind customer queries with high accuracy. If a query is ambiguous, the technology will ask additional questions to understand. This results in a human-like dialog between customers and the software
Install it on-premise to comply with your regulatory requirements and compliance
Transform your IVR system into a valuable asset for strengthening customer relationships
Everybody loves hearing his or her own name. Addressing someone by name creates a trigger in that person’s brain that says, “I’m being spoken to on an individual level”.
Ready to Learn More?
Get in touch with our team to discuss how this solution can transform your customer experience.