Grounded in expertise. Driven by outcomes.
Two decades of concentrated CX experience across consulting, technology, cloud, and managed operations, applied to one objective: measurable results that hold beyond go-live.
Rooted in experience. Backed by global scale.
Founded in Cairo in 2002, IST Networks has become a trusted customer experience and digital transformation partner for leading organisations across the Middle East and EMEA.
As a Teleperformance company and part of TP Infinity, we combine over two decades of regional expertise with the scale of a global organisation spanning 500,000+ people across 95 countries, helping businesses transform from strategy through implementation and long-term operations.
One partner. End-to-end accountability.
Most partners advise or implement. IST does both — and stays to operate what it builds. One team, one accountable engagement, from the first strategy session to live operations.
Consulting
Assess your current environment, define the right strategy, evaluate platforms, and design a clear roadmap for transformation.
Technology
Implement connected CX platforms, cloud infrastructure, AI solutions, and enterprise integrations through one delivery model.
Operate
Run and continuously improve customer experience through managed services, workforce operations, quality, and performance management.
Six differentiators. Each structural, not claimed.
These are not marketing assertions. They are the specific capabilities and characteristics that shape every IST engagement, regardless of scope or sector.
Specialist CX depth
Two decades focused exclusively on CX — contact centres, conversational AI, cloud, and managed services. Not a generalist firm with a CX practice. A CX firm, by design.
End-to-end delivery, one partner
Consulting, technology implementation, professional services, cloud migration, managed services, and CRM, from a single accountable team, without handoffs between firms.
Teleperformance scale
IST operates within Teleperformance's global platform, 500,000+ people in 95 countries, giving every engagement access to global knowledge, benchmarks, and operational standards that regional-only firms cannot match.
Vendor-agnostic, platform-informed
IST works across Genesys, Cisco, Sprinklr, Salesforce, AWS, and 80+ technology vendors. The right platform is selected for each client's requirements — not the easiest to deploy or the highest-margin to resell.
Innovation through R&D
10% of profits reinvested in R&D, two internal product houses, and 60+ application developers who customise platforms to client specifications. IST builds what others cannot configure off the shelf.
Regional depth, global standard
Strong understanding of local markets, regulatory environments, and customer behaviour across EMEA, delivered to ISO 9001 and ISO 45001 standards, with the compliance architecture of a global enterprise.
Our Clients
A lasting impact for the largest organizations in the region.
Built on lasting partnerships, proven delivery and a measurable business impact.
