HiveCFM
Complete Survey & Customer Feedback Management Platform. Built on Formbricks. AI-Powered. Enterprise-Ready.
Survey Design & Builder
Build powerful surveys with AI assistance and no-code tools
Rich Question Types
15+ types: NPS, CSAT, CES, star rating, slider, matrix, ranking, multiple choice, open text, dropdown, date picker, file upload — every feedback scenario covered.
Multi-Language Surveys
Full RTL support. Manage translations from a single survey, auto-detect respondent language, switch between locales seamlessly.
Look & Feel Control
Brand colors, logos, fonts, backgrounds, button styles, custom CSS. Every survey matches your brand identity perfectly.
No-Code Survey Designer
Drag-and-drop builder with complex logic, branching, piping, skip patterns — without writing a single line of code.
AI Survey Builder
Describe what you want to measure in plain language — AI generates a complete survey with questions, logic, and structure in seconds.
Omnichannel Distribution
Reach respondents everywhere — web, mobile, email, IVR, messaging
Mobile SDK Integration
Native SDKs for iOS, Android, Flutter, React Native. In-app surveys with full UI control and offline support.
Web & Mobile Triggers
Fire surveys on page visit, button click, custom event, session duration, scroll depth, exit intent, screen view, or any app event.
QR Code Support
Branded QR codes for receipts, physical locations, packaging, digital signage — capture feedback at the point of experience.
Email Teaser with HTML Link
HTML email templates with embedded survey teasers. First question renders inline to boost response rates.
IVR Integration
Voice-based feedback at the end of phone interactions. DTMF input and speech-to-text responses supported.
Genesys Cloud Integration
Native Genesys Cloud CX — trigger post-interaction surveys, sync agent and queue metadata, feed into Genesys reporting.
Messaging Channels
WhatsApp, SMS, Telegram, Facebook Messenger, Instagram DM — native conversational survey experiences.
AI-Powered Analytics
Turn raw feedback into actionable intelligence with AI
Rich Reporting Tools
Interactive dashboards with real-time charts, cross-tabulation, trend analysis, filters, drill-downs, and exportable reports.
Auto Tagging
AI categorizes and tags open-text responses into themes and topics — no manual coding. Custom tag taxonomies supported.
Sentiment Analysis
Every text response scored for sentiment (positive, negative, neutral) with confidence levels. Track trends over time.
Semantic Search
Search across all responses using natural language. Find feedback by meaning, not keywords — powered by vector embeddings.
Analysis Insights
AI-generated executive summaries surfacing key findings, anomalies, and trends. Actionable insights without manual analysis.
AI Dashboard & SQL Builder
Ask questions in plain English — AI writes the query and builds the visualization. Custom reports without technical skills.
Action & Automation
Close the loop on every piece of feedback
Closed-Loop System with n8n
Built-in n8n integration for automated follow-up workflows. Trigger alerts, tasks, escalations based on survey responses.
Campaign Management
Plan, schedule, execute multi-wave campaigns. Set start/end dates, throttle send rates, manage quotas, track performance.
Segmentation & Targeting
Dynamic audience segments using customer attributes, behavior, survey history. Target the right people at the right time.
Platform & Integration
Enterprise-ready with full API coverage
API Layer for Every Action
Full REST API — every feature accessible via API. API keys, OAuth2, comprehensive Swagger documentation included.
Integration Management
Centralized hub to configure, monitor, control all integrations. Connect services, view sync status, manage credentials.
Contacts Management
Unified contact database with custom attributes, tags, survey history, segment membership. 360-degree respondent view.
Ready to transform your feedback program? See HiveCFM in action.