hiveCFM
Move from feedback that sits in a report
to AI that acts on every response.
hiveCFM captures the signal, analyses it with AI, and closes the loop automatically, in various languages, on your infrastructure or in the cloud.
Five reasons hivecfm stands out.
Five differentiators the global platforms can’t match.
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AI Orchestration, Next Best Action
Recommends and automates the next best action based on confidence and impact.
Case Management, Built In
A negative response auto-creates a case owner, priority, SLA, evidence, routed into the contact centre. No CRM required.
Deep Genesys Integration
Native IVR and voice surveys, one-click Genesys callback, straight into operations.
Your Cloud. On-prem. Hybrid
Cloud, on-prem or hybrid, same platform. Your data, your storage, your own AI stack.
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Arabic-first, End to End
Native Arabic NLP, sentiment and true RTL built Arabic-first, not translated.
AI Orchestration, Next Best Action
Recommends and automates the next best action based on confidence and impact.
Case Management, Built In
A negative response auto-creates a case owner, priority, SLA, evidence, routed into the contact centre. No CRM required.
Deep Genesys Integration
Native IVR and voice surveys, one-click Genesys callback, straight into operations.
Your Cloud. On-prem. Hybrid
Cloud, on-prem or hybrid, same platform. Your data, your storage, your own AI stack.
Arabic-first, End to End
Native Arabic NLP, sentiment and true RTL built Arabic-first, not translated.
Everything you’d expect — built in.
The features every global suite advertises,done properly, and wired into the action engine.
Learn MoreAI Survey Builder
Describe what you want to build, a full survey generated from a plain-language prompt.
AI Insight Workbench
AI insights with confidence and impact scoring reviewed, actioned and tracked.
Semantic Search
Search responses by meaning, not keywords in Arabic, English or any language.
AI Tagging & Sentiment
Every open comment auto-tagged with theme and sentiment, the moment it lands.
Built by people who manage contact centres.
No-code builder, 15 element types, templates from real CX programs, not a blank canvas.
Target by contact, segment, attribute and language, across web, app, link, email, SMS, WhatsApp, voice and Genesys/Cisco.
Each response lands with the contact, channel and hidden fields attached, never an anonymous score.
Live dashboards, Superset with row-level security, and AI theme & sentiment on open text.
Trigger recovery workflows and follow-ups the moment feedback lands, and keep the revenue.
12.7 million customers. 500,000 surveys in six weeks.
A major bank was running post-call surveys through Cisco CVP. Feedback couldn't be processed or stored, and every flow change required IT. Business teams had no visibility, and response rates sat near the regional average of 10%.
Built by experts. Backed by experience.
HiveCFM is delivered by IST Networks, with certified engineers and 200+ enterprise customers across the GCC, Turkey, and the UK.
- Design the programme, not just a surveyIST consultants define the journeys, KPIs and governance that connect feedback to revenue and operations, before a survey is built.
- Implement fast, de-riskedCisco ATP and Genesys Gold engineers integrate HiveCFM into your contact centre and systems. The hard part is done by people who have done it before.
- Improve continuously after go-liveQuarterly reviews, response-rate optimisation and workshops, structured to keep raising NPS and lowering cost-to-serve after launch.