Nuance Voice Biometerics

IST implemented at Riyad Bank the first Voice Biometrics and Call Steering Project in the Middle East

Authenticate customers with biometrics

Each person’s voiceprint is created based on the physical characteristics of the throat and mouth and this is then used by the system to validate their identity on subsequent phone calls. No two voices are the same; even identical twins have different voice patterns.

Because of the unique nature of voice, it can serve as a password, facilitating authentication processes and decreasing the risk of fraud.

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Voice Biometrics By Numbers

49%

of people say knowledge based authentication is too time consuming.

90%

of users perfer voice biometrics over the Status Quo.

67%

of mobile users reset their password at least once each month.

85%

of customers are frustrated with current authentication methods.