Verint | Desktop Process Analytics

Improve Operational Efficiency, Reveal Hidden Resource Capacity, Automate Actions and Alert Notifications

Many organizations have little to no visibility into how employees use different systems, applications, and processes to perform their work, especially in the back office. This lack of information can make it difficult to identify issues, recognize effective behaviors, and gain insights for delivering quality customer service and improving operational efficiency. Even in contact centers, where visibility is greater, increasing regulations around data privacy and security restrict the types of information that can be recorded. Organizations need solutions to help them adhere to these requirements and manage the accompanying risks.

Key Benefits

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Verint Desktop and Process Analytics provides visibility into how employees use different systems, applications, and processes to perform their work. The cloud solution can help you identify opportunities to enhance compliance and the overall efficiency, cost, and quality of customer service.

Key Benefits

Capture specific activities, such as the start/stop of a process or the input of a value in a field.

Tag records with unique identifiers, such as a customer code.

Generating a pop-up reminder for an employee of a next step, or send an alert to a manager of non-compliant behavior.