PureCloud - New Feature - IVR Flows Destinations View

I keep repeating this across my blog posts, but one of my favorite things about Cloud Contact Centres is it's an on-going cycle of new features being added to it. PureCloud being the leading of the cloud contact center, as per, well everyone including Gartner, Forrester, and even the users themselves on G2 Crowd is no exception to that, Backed by a huge R&D budget from Genesys, along with a strategic vision to make PureCloud the number 1 cloud customer engagement platform, Genesys has added 1000s of new features to PureCloud since it's inception. Today, we will talk about a new feature just released 1 week ago, called IVR Flow Destinations View, enabling contact center managers to see how voice interactions enter, exits and disconnect from the IVR. This helps managers understand the behavior of customers through the IVR and helps them optimize their IVR accordingly. I need to highlight one thing here, that is simple about this report but MUCH NEEDED. This comes out of my 15 years of experience of working with Contact Center technologies, I could possibly say one of the most requested reports by managers, "Who hung up the call" and in this report, you can view this, part of the disconnect reason. Finally a report, that gives the contact center managers, exactly what they need. A sample of the report is shown in the GIF below Details of what each reason code are demonstrated below

Entry Reasons

[table id=2 /]

Exit Reasons

[table id=3 /]

Disconnect Reasons

[table id=4 /]