Cisco UCCX supports messaging channel.

Messaging App surpassed social networks

Post Chat Rating Feature:

Customers at the end of the Facebook chat can rate the conversation from 0 (worst) to 5 (best) after the chat is ended.

Digital Channel Reporting:

The Cisco Unified Contact Center Express (UCCX) historical reports for the digital channels would now reflect the addition of the new communication channel. Hence, you will be getting the reports on your Facebook Messenger from the same interface that you know and love.

Type of chat contact. There are two types—One-to-One and Group Chat.

Source. There are three types of chat source – Bubble Chat, Fb Messenger, and Other.

Rating. The customer rating on the chat interaction