Kore.AI

Driving AI-Optimized Customer and Employee Experiences

Experience Matters

Kore.ai is your Customer and Employee Experience (CX) Platform. Kore.ai focused on driving Experience Optimization (XO) by providing Enterprise Cloud-based AI solutions that deliver effective, efficient, and personalized customer and employee experiences. It is deployed across multiple channels to automate chatbots, virtual assistants, FAQ guides, and other intelligent voice response services. Kore.ai leverages state-of-the-art conversational AI, native automation and augmentation to perfect customer, employee, and agent CX experiences – across voice and digital channels. The result? Extraordinary CX and business outcomes.

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Features

Intelligence that speeds up efficiency and innovation

Manage conversations across voice and digital channels

Understand, process and respond to complex requests in natural language

Handle non-linear conversations and understand the context

Empower business users to build AI solutions with no code

Proactively assist agents to drive efficient customer outcomes

Glean insights and build better models with conversational data

Integrate with back-end enterprise systems for workflow execution

Why Kore.AI Experience Optimization Platform (XO)?

The platform’s built-in Storyboard feature lets you design complex and sophisticated conversation flow naturally through user-bot interactions. It also allows you to create multiple paths, capture mandatory and optional input fields, support several types of input fields, perform auto validations, and much more. XO offers the only conversation AI platform currently available in the market that supports the entire virtual assistant development lifecycle - including designing, building, training, testing, and deployment. All this means you don’t have to settle on just designing the conversation prototypes. You can also speed up your actual virtual assistant development with auto-dialog generation

Kore.AI Named a leader in Magic Quadrant for Enterprise Conversational AI Platforms 2023, 2022

Kore.ai placed inside the top two for both its vision and ability to execute. In achieving such an impressive ranking, Gartner highlighted the vendor’s market understanding and enterprise support, market traction, and product capabilities as notable strengths. Supporting all major channels and use cases, Kore.ai’s large portfolio of Conversational AI offerings leads the field. In This Report: - Learn more about the Enterprise Conversational AI Platforms market and the strengths and cautions of each vendor - Why we believe Kore.ai can help you build extraordinary experiences that drive extraordinary business outcomes Dive into this report to explore the current solutions on the market and how we can successfully optimize your customer and employee experiences with automation.Download Report

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IST PureCloud Features

Omnichannel Interaction Management

- Web Agent Desktop - Voice - Wrap up codes - Speech Enabled IVR

Outbound Campaigns

- Preview, Progressive - Campaign Management - Compliance

Workforce Optimization

- Voice recording

Supervisor Features

- Listen, Assist, Agent activation - Real-time performance views - Historical Metrics and Reports

Integration

- 3rd Party REST APIs - Unified Communications Platform - Packaged CRM Integrations *

Omnichannel Interaction Management

- Web Agent Desktop - Voice - Wrap up codes - Speech Enabled IVR - Web, Chat, Email - Response Management - Call Back

Outbound Campaigns

- Preview, Progressive - Campaign Management - Compliance - Graphical Scripting - Script Designer - Agentless, Power, Predictive - Inbound/ Outbound Blending

Workforce Optimization

- Voice recording - Quality Evaluations - Omni Channel Recording - Workforce Management ^

Supervisor Features

- Listen, Assist, Agent activation - Real-time performance views - Historical Metrics and Reports - iPad App

Integration

- 3rd Party REST APIs - Unified Communications Platform - Packaged CRM Integrations * - PureCloud Public REST API

Omnichannel Interaction Management

- Web Agent Desktop - Voice - Wrap up codes - Speech Enabled IVR - Web, Chat, Email - Response Management - Call Back - Social Channel Management

Outbound Campaigns

- Preview, Progressive - Campaign Management - Compliance - Graphical Scripting - Script Designer - Agentless, Power, Predictive - Inbound/Outbound Blending

Workforce Optimization

- Voice recording - Quality Evaluations - Omni Channel Recording - Workforce Management

Supervisor Features

- Listen, Assist, Agent activation - Real-time performance views - Historical Metrics and Reports - iPad App

Integration

- 3rd Party REST APIs - Unified Communications Platform - Packaged CRM Integrations * - PureCloud Public REST API