IST Networks - a Teleperformance Company
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Our Belief

Technology alone doesn't create exceptional experiences. People do.

We connect strategy, analytics, AI, and cloud technologies to engineer human-centric customer experiences built to scale.

ABOUT US

Architects Of Bold Experiences And Engineers Of Real Outcomes.

IST is an elite digital transformation partner, trusted by enterprises across the Middle East and EMEA, helping organizations turn complexity, urgency, and AI hype into experiences that perform.

We don't just implement technology. We design it, build it, and scale it, through our own R&D, proven frameworks, and a team of engineers and consultants considered among the best in the region.


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How We Deliver Impact

End-to-end CX transformation: a unified model

From consulting to execution, we bring everything together to design, build, and scale customer experiences that perform.

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Consultancy & Strategy

Define your CX vision with a clear, outcome-driven roadmap aligned to measurable value.

CX Technology

Deploy intelligent platforms from Agentic AI to omnichannel orchestration at scale.

Cloud Migration

Modernize legacy systems into secure cloud-native infrastructure with minimal disruption.

Service Edge

24/7 expert support keeping systems stable and delivering value beyond go-live.

Our Approach

We lead CX & Digital Transformation through a consulting-led approach

Every engagement starts with understanding customer needs, journeys, and outcomes — before technology decisions are made.

01
Understand first.
We map your customers' journeys and uncover the moments that matter before recommending any platform.
02
Design with intent.
Solutions are built around your outcomes — not around what's easiest to deploy.
Journey Map
CX Score
94%
satisfaction
Status
Live
03
Deliver and evolve.
We stay accountable beyond go-live, optimising for impact at every stage.
Resolution
Retention
CSAT

Powering the journey with world‑class alliances.

We empower organizations with future-proof technology that reimagines customer experiences, enabling meaningful growth and AI-powered transformation.

botter
hivecfm
Cisco
Verint
Talkdesk
Acqueon
Sprinklr
aws
Daon
botter
hivecfm
Cisco
Verint
Talkdesk
Acqueon
Sprinklr
aws
Daon

Trusted by over 150+ clients worldwide

“
IST helped us deploy a Genesys omnichannel platform that unified all customer touchpoints. The improvement in CSAT has been remarkable.
Saeed Basad
Call Center Technologies Director, Leading Enterprise, KSA
“
IST Networks delivered a world-class Genesys Cloud implementation that transformed our customer service operations across the region.
Abdulazziz Hussien Korany
Customer Service Director, Leading Government Entity, Egypt
“
The omnichannel contact center solution increased our social media traffic by 25% while reducing staffing costs by 15%. Exceptional results.
Riyadh Alonazi
GM Customer Care Centers, Major Telecom Operator, KSA
Case Study — Zain Bahrain
Zain Bahrain achieves award-winning omnichannel excellence with cloud CX transformation
+87%
Increase in CSAT, NPS\nand CES metrics
90%+
First Contact\nResolution
−14%
Reduction in Average\nHandling Time
Read customer story
Case Study — Tawuniya Insurance
Tawuniya Insurance transforms digital care with 95% faster resolution and 80% FCR
56s
Wait time reduced from\n45 minutes
90%+
First Contact Resolution\n(up from 31%)
83
CSAT score\n(up from 51)
Read customer story
CAREERS

Build a career that's as exciting as the world we're shaping

Grow personally and professionally in a regional CX leader that helps you unlock your full potential.

Join us

Ready to orchestrate your next CX evolution?

Reach out now