Customer Success Stories
Zain Bahrain achieves award-winning omnichannel excellence
Unified voice, digital channels, workforce operations, and automation into one scalable Genesys CX ecosystem earning regional recognition for connected CX excellence.
Tawuniya Insurance transforms digital care with 95% faster resolution
Replaced fragmented service channels with a unified Sprinklr environment cutting customer wait times from 45 minutes to 56 seconds.
Abu Dhabi Securities Exchange launches Sprinklr Contact Centre on time
Sole MEA Sprinklr partner delivers full contact centre implementation on time and on scope across a live financial exchange environment.
Riyad Bank wins Best Digital Customer Experience
Multi-site Genesys deployment connecting voice and digital service operations across the largest retail banking network in Saudi Arabia.
du Telecom wins Unified CX Programme of the Year
Large-scale Cisco Webex Contact Center deployment across du enterprise CX environment earning the top unified CX award in the region.
Banque Du Caire strengthens IT infrastructure and CRM capability
Workforce optimisation and quality management deployment connecting Verint to core banking CRM infrastructure.
Saudi Electricity Company wins Omni-Channel Excellence Award
Genesys-powered omnichannel customer service transformation across one of the largest utility operations in the region.
Regional insurer connects CRM and contact centre in one environment
Salesforce Service Cloud and Agentforce deployment giving agents full Customer 360 context from the first moment of engagement.
GCC bank migrates to Amazon Connect with zero service disruption
Full cloud migration from legacy on-premise telephony to Amazon Connect with structured cutover and zero downtime.