Cognigy.AI

An End-to-End Enterprise Conversational AI Platform

A powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever

From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of contact center automation. Cognigy.AI is the leading Enterprise Conversational AI platform for building advanced integrated conversational solutions. It deploys cognitive bots to provide a fully automated end-to-end customer service on any voice or text-based channel. Cognigy combines three advanced Conversational AI solutions to deliver powerful levels of customer experience in your organization. Develop conversational experiences across a wide range of voice and text channels, including web, phone, WhatsApp, Alexa, and many more. Create a consistent user experience by keeping conversation context across channels and allow seamless handover between interaction points.

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Features

Natural language understanding technologies to bring human-like, high-quality conversations to life

Enables the integration of virtual agents to many business applications – in a matter of minutes

For secure end-to-end customer interactions & reduced handling time

Supercharges conversational automation by providing an easy and intuitive way to visualize, aggregate, and act based on the right data

Runs either on Cognigy SaaS cloud or on your own infrastructure as an on-premise deployment

Direct Intent Feedback provides intuitive assistance with NLU training and avoids overlap and redundancy

Drive 1:1 personalization in every conversation while ensuring GDPR compliance

Capabilities to power customer-centric automation in a global environment

Cognigy Conversational IVR automates high-volume inbound call handling with a natural, human-like service experience your customers will love

Provides your workforce with dynamic AI-powered coaching and direct access to essential resources at each stage of the customer-agent interaction

Stay ahead of the competition by capturing dynamic customer and market needs - fast. Improve service quality with actionable data on customer engagement

Upscale Your Customer Conversations in Genesys with Cognigy .AI

Cognigy native Genesys integration enables you to deliver consistent, automated self-service in the channels your customers expect. Whether you run on-premises, in the cloud or are planning a migration to Genesys, Cognigy.AI sits on top of your tech stack and is designed to work with whatever you do. No rip and replace, ever. Cognigy allows you to seamlessly integrate AI into your Genesys solution and agent workspace. If your agents use Genesys within another workspace, such as Salesforce, Cognigy.AI works there too.

25+ Prebuilt Channel Connectors

Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent service experiences everywhere.

Unlimited Extensibility

Have boundless flexibility to enrich service experiences with value-add capabilities like payment, file uploads, location, or any custom integration with our open API solution.

Plug-and-Play with Your Contact Center Ecosystem

Turnkey Contact Center Connectivity

Readily embed Cognigy.AI into your contact center and communications infrastructure – phone, digital, live chat, agent desktop, and more.

One-Click Backend Integrations

With our built-in Marketplace, you're just a few clicks away from connecting back-office systems with your contact flow to automate processes and speed up resolutions.

A Leader for the 2nd Year in a Row!

Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Conversational AI has the power to transform service experiences for both customers and agents in the contact center and beyond. This Leader placement, we believe, validates our solution, from both the analyst and customer points of view. We will continue to Power Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes with Conversational AI. Why is Cognigy positioned in the Leaders Quadrant in the Magic Quadrant? Get the Full Report HereDownload Report

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