IST Networks - a Teleperformance Company
CLOUD INFRASTRUCTURE & MIGRATION

Build the infrastructure that powers your contact center and CX platforms

Design, deploy, and migrate secure, scalable cloud environments aligned to your operational and regulatory requirements. We deliver AWS-based infrastructure and migration strategies that support performance, resilience, and long-term growth.

Migrate from legacy infrastructure to scalable, cloud-ready environments

Legacy infrastructure limits scalability, slows innovation, and increases operational overhead. Modern environments are built to scale on demand, integrate seamlessly, and support continuous evolution.

We design infrastructure that supports your contact center platforms, customer experience systems, and future AI capabilities, from day one.

Built for cloud adoption in regulated GCC environments

Cloud infrastructure in the region must align with data sovereignty, security frameworks, and industry regulations.

Improve visibility, decision-making, and customer outcomes

Data residency and local cloud regions

Design deployments aligned with AWS regional availability in KSA and UAE to meet CITC and TDRA expectations

Security and compliance alignment

Security and compliance alignment

Architect environments aligned with SAMA, NESA, and regional cybersecurity frameworks

Hybrid and controlled deployments

Hybrid and controlled deployments

Support environments where cloud must integrate with existing on-premise infrastructure

How we design, migrate, and operate cloud environments

  • Consult — define the right cloud architecture based on your infrastructure, workloads, and business objectives
  • Migrate — execute a controlled migration project aligned to your systems, dependencies, and risk profile
  • Manage — operate and optimize your environment for performance, security, and cost efficiency

Supporting capabilities

1

Cloud Architecture Design

Design scalable, secure environments aligned to your platforms.

2

Migration Strategy & Planning

Define phased migration approaches that minimize risk.

3

Hybrid & Multi-Environment Integration

Connect cloud and on-premise systems seamlessly.

4

Security & Compliance by Design

Embed governance, access control, and compliance.

5

Performance & Resilience Engineering

Ensure high availability and reliability.

6

Ongoing Optimization & Cost Control

Continuously improve performance and efficiency.

Identify friction and drop-off points

Designed to support your CX and contact center platforms

  • Contact center platforms (Genesys, Cisco, Talkdesk)
  • Digital engagement platforms (Sprinklr)
  • Identity and security frameworks
  • AI and analytics capabilities
Act on insights in real time

Enable performance, scalability, and long-term growth

  • Reduce infrastructure complexity
  • Improve system scalability and flexibility
  • Accelerate deployment of new capabilities
  • Strengthen security and compliance

What organizations ask before migrating to cloud

  • Yes. Phased migration strategies and hybrid environments ensure continuity during transition.

  • No. Hybrid architecture allows you to combine cloud and on-premise environments based on your needs.

  • By deploying workloads in regional cloud zones and designing architectures aligned to regulatory expectations.

Build the right infrastructure for your next phase of growth

Book a discovery session