Cisco Unified Contact Center Enterprise (UCCX)

Simplify your Contact Center, Deliver Exceptional Customer Experience

UCCX By The Cisco Middle East Partner Of The Year 2018

IST has implemented Cisco Customer Care solutions since 2002, in fact we are the first Cisco ATP within the Middle East. Our team of experts are well equipped to design, implement and support your Cisco UCCX that will meet both your business and customer needs.

Hear From Cisco

"For over 15 years, IST Networks has been at the core of our Cisco Customer Experience (CX)/Contact Center (CC) business success in the Middle East & Africa. 2017 was another great year. This should not come as surprise; their CX SI (system integration) well defined Strategy (World-Class CX Workforce/Skillsets, Modern CX Business Practices and CX Technology Innovations), combined with Strong Execution, is paying off. We value our partnership with IST Networks, and look forward to a successful 2018".

Ahmed Zaghmouri

Sales Manager

Customer Experience Solution, Cisco

Enquire Now About Cisco UCCX

Creating A Better Customer Experience With Cisco UCCX

IS UCCX suitable for my organization?

Contextual journey

Provides a personalized and effortless customer interaction, putting your customers first.

Continuous Organization

Allows the customers to connect with the right source, using any channel at any time and place.

Capability-Rich

A solution that provides a more flexible, scalable and secure day-to-day operations of your contact center.

Cisco UCCX Testimonials

Benefits For My Organization

The UCCX solution empowers businesses to deliver a connected digital experience, enabling any organization to deliver a successful customer journey across time and channels. It best suits more compact and dynamic organizations requiring a Omni-Channel contact center.