Cisco Finesse Connector For Microsoft USD

Access your Cisco Unified Contact Center (UCCE, UCCX & PCCE) within your Microsoft USD workspace

Empower Your Agents

The connector supports single sign-on with your agent’s Microsoft Unified Service Desk account, leading to quick adoption and roll out.

You can now empower your CRM team to engage with customers directly without the need for additional contact center training, whilst being CRM experts within your organisation which leads to better customer experience.

Enquire Now About Cisco Finesse Connector

All common Cisco Finesse CTI functionality is embedded within the Microsoft USD agent workspace. Agents can: Answer a call, Release a call, Make a new call, Place caller on Hold, Transfer to other agents or supervisors and Conference-in other colleagues.Microsoft Unified Service Desk Workspace through the connector. Utilize the performance and configurability of Cisco’s Universal Queue and leverage the power of Cisco’s Customer Care extensive features.**Your CRM experts can make outbound calls based on any campaigns, including: Direct Preview, Progressive and Predictive.Customer information is automatically shown via a pop-up window within the Unified Service Desk when a call arrives at an agent.The embedded CTI control within Microsoft Service Desk allows agents to manage their states. Agents are either be Ready, on Call, Busy or Not Ready.